Hotel Job Openings in Greensboro, NC - Hotel Denim

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
• Notify relief of all guaranteed no-shows & places copies of folios in appropriate files
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
• Compare manual revenue sheet with computer figures
• Complete management company statistics sheets
• Continental breakfast set-up between 4:30-5:30 am
• Refer other CN Hotels properties whenever the hotel he or she is working at cannot meet the needs of the guest, such as if another hotel has vacancy, or if another hotel has certain requested amenities or room types such as an indoor pool or a room with a large spa
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Upsell room type if possible
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock
• Ensures rollaway beds and cribs are where they are shown on computer
• Complete courtesy call to every guest checking in- PM Shift only
• Responds promptly to any guest inquiries or complaints
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; clean and organized
• Verify the status of all wake-up call requests and ensure they are properly handled
• Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
• Attend and actively participate in all guest service meetings
• Participate in all training and cross training programs
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

REQUIREMENTS:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Strong skills in mathematics for basic computations and knowledge of Microsoft Office programs
• Must be available to work mornings, evenings, weekends and holidays
• Previous cash-handling experience preferred
• Organizational skills including follow-through, problem solving, and communication
• Ability to stand and walk for hours at a time
• Must be able to lift up to 30 pounds occasionally
• Requires grasping, writing, standing, sitting, walking, bending, climbing, listening and hearing ability and visual acuity